Our Return Policy Allows You To Exchange Product In Two Cases Only:
(Change of Mind is not Applicable)
1) The Customer Received A Wrong Product
- If a wrong product is delivered to a customer, then the customer shall return the product to our address for inspection and will be offered Correct product (free of any courier charges) or Store Credit whichever he/she chooses.
- The product should be unused and the packaging should not be damaged.
- The product should be sealed in its original product packaging.
- All supporting documentation such as receipt of purchase as well as all accessories should be dispatched with the product.
2) The Customer receives damaged goods
- Customers may claim a Return if they receive damaged goods however they must provide video proof of this.
- If the packaging is not intact, Customers are advised to make a video while unwrapping and unboxing their product from the delivery packaging. This video will be used as proof that the customer received damaged goods.
- If video proof is not provided or video is made after the product has been unboxed then the customer will not be entertained to exchange the product.
Note: This Return warranty is valid for only 8 days of the customer receiving the order.
Happy shopping with Tzarpk.